1. Who we are
The App is operated by Sai Farmiculture, a fruit distribution and supply-chain business based in India. It is a business operations tool used by our staff, supervisors, delivery partners, clients, and suppliers to manage purchase orders, stock, deliveries, orders, and returns.
For any privacy-related questions, our contact details are in the Contact us section below.
2. Scope of this policy
This policy applies only to information processed through the SSS Fruits App and its backend services. It does not apply to third-party websites, products, or services that we do not operate, even if they are linked from the App.
The App is intended for users who have been given an account by Sai Farmiculture (employees, delivery partners, clients, and suppliers). It is not a consumer shopping app and does not offer public sign-up.
3. Information we collect
3.1 Information you or your organisation provide
| Category | Examples | Why |
|---|---|---|
| Account & identity data | Name, username, email address, phone number, role (e.g. supervisor, delivery partner, client), assigned route or location, employee/partner identifier | To create and secure your account and control what you can access |
| Authentication data | Password (stored hashed), session and API access tokens | To sign you in and keep your session secure |
| Operational data you enter | Purchase orders, stock inward/transfer records, orders and ordered items, delivery confirmations, returns and unsold-stock counts, attendance check-ins, payments and ledger entries, remarks/notes | To provide the core supply-chain, delivery, and accounting features of the App |
| Delivery proof | Photos captured at the point of delivery or return, delivery status, timestamps | To confirm that a delivery or return took place and resolve disputes |
| Customer contact data | Client business name, contact person, phone number, delivery address | To route deliveries and send order notifications |
| Support data | Information you include when you raise a support ticket | To respond to and resolve your request |
3.2 Information collected automatically
| Category | Examples | Why |
|---|---|---|
| Device & app data | Device model, operating system version, app version, language, unique device or installation identifiers | To operate the App, keep you signed in, and diagnose problems |
| Location data | Approximate or precise geolocation of the device while the App is in use | To support route operations and to record where a delivery, return, or attendance check-in occurred (only when you use a feature that needs it — see Device permissions) |
| Log & diagnostic data | IP address, access timestamps, requested endpoints, error and crash information | Security, abuse prevention, and reliability |
We do not use the App to collect advertising identifiers, and we do not sell personal information or use it for cross-context behavioural advertising.
4. Device permissions
The App may ask for the following permissions. You can grant or deny each one, and change your choice later in your device settings. Denying a permission may disable the related feature.
- Camera — to photograph delivery proof, returns, or documents at the time you record them.
- Photos / media / storage — to attach an existing image to a delivery or support record, and to save generated invoices.
- Location — to tag deliveries, returns, and attendance check-ins with where they happened, and to support route navigation. Location is accessed only while you are using the App and an active task requires it; the App does not track your location in the background.
- Notifications — to alert you about assigned routes, new orders, deliveries, and stock changes.
5. How we use information
- To authenticate users and provide role-based access to the App.
- To operate core features: purchase orders, stock, transfers, deliveries, orders, returns, attendance, and financial ledgers.
- To generate order invoices and delivery documentation.
- To send transactional notifications — including a WhatsApp message with the order invoice when a delivery partner marks an order delivered (see Third-party services).
- To reconcile payments, incentives, payouts, and settlements.
- To provide customer and technical support.
- To monitor, secure, troubleshoot, and improve the Services.
- To comply with legal, accounting, tax, and audit obligations.
6. Legal bases for processing
Where data-protection law (such as the EU/UK GDPR or India’s Digital Personal Data Protection Act) applies, we rely on one or more of the following:
- Contract — to provide the Services to you or the organisation that issued your account.
- Legitimate interests — to secure the App, prevent fraud and abuse, keep records, and improve the Services.
- Legal obligation — to meet tax, accounting, and regulatory requirements.
- Consent — for optional device permissions such as camera, photos, location, and notifications, which you may withdraw at any time in device settings.
7. How we share information
We share personal information only as described below. We do not sell it.
- Within your organisation — with authorised Sai Farmiculture staff (admins, supervisors, accounts) and with the relevant delivery partners, clients, or suppliers, as required to carry out an operation (for example, a delivery partner sees the clients and orders on their route).
- Service providers — hosting, database, and infrastructure providers who process data on our behalf under contract (see Third-party services).
- Messaging providers — Meta’s WhatsApp Business Platform, to deliver order notifications and the invoice document to the client’s WhatsApp number.
- Professional advisers — auditors, accountants, and lawyers, where necessary.
- Legal & safety — where required by law, legal process, or to protect the rights, property, or safety of Sai Farmiculture, our users, or the public.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this policy.
8. Third-party services
The App relies on the following third parties. Their handling of data is governed by their own privacy policies.
- Cloud hosting & database (Amazon Web Services) — application servers and databases that store the data described in this policy, hosted in India.
- Meta Platforms — WhatsApp Business Platform (Cloud API) — used to send a WhatsApp notification and the order-invoice PDF to a client when their order is delivered. The client’s phone number, name, order number, and order amounts are shared with Meta to deliver that message. See Meta’s privacy policy at whatsapp.com/legal/business-policy.
We keep the list of third-party processors current. If we add a provider that materially changes how your data is handled, we will update this policy and, where required, notify you.
9. Data retention
We keep personal information for as long as your account is active and for as long as needed to provide the Services. Operational and financial records (orders, deliveries, invoices, payments, ledger entries) are retained for the periods required by applicable tax, accounting, and audit law, which is typically several years after the transaction.
When information is no longer required, we delete it or irreversibly anonymise it. Backups are retained for a limited period and then overwritten on a rolling basis.
10. Data security
We use technical and organisational measures appropriate to the risk, including:
- Encryption of data in transit using HTTPS/TLS.
- Hashed password storage and token-based API authentication.
- Role-based access controls so users see only what their role requires.
- Restricted administrative access and audit logging.
- Hosting with a reputable cloud provider in secured data centres.
No method of transmission or storage is completely secure. If we become aware of a breach affecting your personal information, we will notify you and the relevant authorities as required by law.
11. Your rights & choices
Subject to your local law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Object to or request restriction of certain processing.
- Request a copy of your information in a portable format.
- Withdraw consent for device permissions at any time via your device settings.
- Lodge a complaint with your data-protection authority.
Because accounts are issued by Sai Farmiculture, some requests may need to be routed through your employer or the organisation that gave you access. To exercise any right, contact us using the details below. We will respond within the timeframe required by applicable law.
12. Account & data deletion
To request deletion of your account and associated personal information, email support@sssfruits.in from the address linked to your account, or raise a request on our Support page, with the subject “Account deletion request”.
On receiving a verified request we will delete or anonymise personal information that we are not required to keep. We may retain records that we must keep for legal, tax, accounting, audit, fraud-prevention, or dispute-resolution purposes; those records are isolated and not used for any other purpose. We will confirm once the request has been actioned.
13. Children’s privacy
The App is a workplace tool intended for adults. It is not directed to children and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.
14. International data transfers
We store and process data primarily in India. If you access the App from another country, your information will be transferred to and processed in India and any country where our service providers operate. Where required, we put in place appropriate safeguards for such transfers.
15. Changes to this policy
We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top of this page and, for material changes, provide a more prominent notice (such as an in-app message). Your continued use of the App after an update means you accept the revised policy.
16. Contact us
Sai Farmiculture
Bengaluru, Karnataka, India
Email: support@sssfruits.in
Support: https://sssfruits.in/support
Instagram: @sssfruits_official